Our commitment to quality extends to motorized options, where we proudly offer an extensive three-year warranty on the motor and its associated components. Should any motor-related defects manifest within three years from the date of purchase, we pledge to promptly address the issue. This entails complimentary repair or replacement services to ensure your continued satisfaction.
Two-Year Fabric Warranty: In our pursuit of excellence, we provide a comprehensive two-year warranty encompassing the fabric utilized in our custom blinds and shades. This warranty encompasses any material or workmanship flaws, including issues like fading, discoloration, or fraying. Should any such concerns arise within the initial two years following your purchase, we will take charge of the situation by offering a swift and cost-free fabric replacement.
Exclusions and Limitations: It is essential to acknowledge that our warranties do not extend to instances of misuse, abuse, or improper installation, which may result in damages. Furthermore, our coverage does not encompass typical wear and tear or damages incurred due to exposure to the elements. Should any damage-related issues emerge, we kindly request that you promptly get in touch with our team for guidance on repair or replacement possibilities.
In order to initiate a warranty claim, we invite you to contact us directly at (647) 674-7302. In some instances, we may request visual documentation, such as photographs or relevant documents, to facilitate the expeditious processing of your claim. Please rest assured that our dedicated team is prepared to work closely with you to address any concerns and ensure your utmost contentment with our custom blinds and shades. Your satisfaction remains our paramount focus.